Privacy Policy

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from our booking and access partners.

Information You Provide

• Booking information, including your name, email address, phone number, and payment information when you reserve a simulator bay
• Account information if you sign up for a membership or recurring access plan
• Communications you send to us, such as emails, contact form submissions, or text messages
• Feedback, reviews, or survey responses you choose to share

Information Collected Automatically

• Device and browser information, such as your IP address, browser type, operating system, and device identifiers
• Usage information, such as pages visited, time spent on the site, and links clicked
• Cookies and similar technologies (see "Cookies" section below)

Information from Third Parties

• Booking details from our reservation partner, Whoosh, including the date, time, and bay assigned to your reservation
• Access events from our smart lock provider, RemoteLock, including entry timestamps tied to your booking
• Payment confirmation details from our payment processors

How We Use Your Information

• Process and confirm your bookings
• Send you SMS messages and emails containing booking confirmations, door access codes, session reminders, and booking changes
• Provide customer support and respond to your inquiries
• Operate, maintain, and improve our website and facility
• Monitor facility usage and security, including access logs
• Comply with legal obligations and enforce our terms of service
• Prevent fraud, abuse, and unauthorized access to our facility

SMS Messages

If you opt in to receive SMS messages from Golf Lab 24, we will use your phone number to send you booking confirmations, door access codes, session reminders, and other transactional messages related to your reservation. Message frequency varies based on your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP. For complete details, please see our SMS Terms at golflab24htx.com/sms-terms.

We do not sell or share mobile phone numbers or SMS opt-in data with any third parties for marketing purposes.

How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

• Service providers. We share information with trusted third-party vendors who help us operate our business, including Whoosh (booking management), RemoteLock (door access), Twilio (SMS delivery), Squarespace (website hosting), Google (email and calendar services), and our payment processors. These providers are only permitted to use your information to perform services on our behalf.
• Legal requirements. We may disclose information if required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Golf Lab 24, our customers, or others.
• Business transfers. If Golf Lab 24 is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to operate, analyze usage, and improve your experience. Cookies are small data files stored on your device. You can control cookies through your browser settings, though disabling cookies may affect how the website functions.

We may also use analytics services such as Google Analytics to understand how visitors use our website. These services may collect information about your use of the site and other websites.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and access records may be retained for business and security purposes. You may request deletion of your information at any time, subject to applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To exercise any of these rights, please contact us at support@golflab24htx.com.

Texas residents: Under Texas law, you have additional rights regarding the collection and use of your personal data. Please contact us to learn more or exercise these rights.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can promptly remove it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Golf Lab 24
Porter, Texas
Email: support@golflab24htx.com
Website: golflab24htx.com