Privacy Policy

Who We Are

Golf Lab24 ("we," "us," or "our") runs a 24.7 indoor golf simulator facility at 22985 FM 1314, Building 4, Suite 6, Porter, TX 77365, and the Golf Lab24 website and app (web, Android, iOS, and Windows). This policy explains, in plain English, what personal information we collect, why, who we share it with, how long we keep it, and the choices you have. We do not sell your personal information.

What We Collect

Account and profile

• Name, email address, phone number, and password
• Date of birth (required when you set up your account, for age-based plans and waivers)
• Emergency contact name and phone number (required)
• Optional details: profile photo, handedness, glove/hat/shirt/shoe sizes for member gear, and how you heard about us
• Family members you add to your account, and people you add as guests or membership delegates (their name, email, and phone)
• Your text, email, marketing, and notification preferences

Bookings and payments

• Bay bookings, lessons, clinics, events, memberships, lesson packs, and your booking and check-in history
• Payments, refunds, and fees. Card details are collected and stored by our payment processor, Stripe. We never see or store your full card number.
• Shop orders for pickup, and gift cards you buy or use. When you send a gift card, we collect the recipient's name and email and your message so we can deliver it.
• Visit history we build from your bookings: visits, hours played, streaks, favorite bay and times, and milestones, used to show you your stats and to time our messages

Waivers and minors

• Signed waivers and facility rule acknowledgments: your name, the date and time, IP address, and device/browser details
• Minor waivers: the minor's name and date of birth and the parent or guardian who signed
• Media releases: the participant's name (and date of birth for minors), parent or guardian details, home address, contact details, and signatures

Verification documents

If you apply for the military or first-responder rate, we collect the proof you upload (for example an ID, badge, or service document, as an image or PDF). These files are stored privately and are only viewed by authorized staff to approve your discount.

Photos, videos, and other content

• Your coach's notes about your progress and messages between you and your coach
• Contest entries, scores, and proof photos; photos you upload to our gallery
• Your answers to league and interest surveys

Messages and chat

• Text messages, emails, and support tickets you send us, and our replies
• Conversations with our chat assistant. If you are not signed in, you may choose to give us your name, email, or phone number in the chat, and we store it with the conversation.

Facility access and security cameras

• Door codes issued to you, and door access and check-in events (when a code was used)
• Video from security cameras inside and around the facility (see "Security Cameras" below)

Device, usage, and cookies

• IP address, browser and device type, and app version
• A push notification token if you allow notifications
• Pages viewed, buttons tapped, and bookings completed, measured with Google Analytics (see "Cookies and Analytics")
• Security logs of account and admin activity, which may include IP address

Phone app: location, widget and Wallet

• Arrival alerts (members, only if you turn them on). The app asks for your phone's location, including in the background ("Always"), so your phone can notice when you arrive at our front door during one of your own bookings and offer a one-tap unlock. The check happens on your phone; your location is never sent to us or stored by us. Turn it off anytime on your Dashboard or in your phone's settings.
• Home-screen widget. Your next booking and its door code are kept on your phone so the widget can show them. Signing out clears them.
• Apple Wallet and Google Wallet passes. If you add a pass, its contents (your name, booking time, bay and door code, or membership) are stored by Apple or Google in your Wallet.

We do not collect your phone's contacts, and outside arrival alerts we do not use your location.

How We Use Your Information

• Create and manage your account, membership, and family members
• Take bookings and payments, issue refunds, and send you door codes
• Send confirmations, door codes, reminders, receipts, and changes by text, email, and push notification
• Run lessons, clinics, leagues, contests, and events
• Verify eligibility for discounts and age-based plans
• Keep the facility, our members, and our equipment safe; prevent fraud and unauthorized entry; handle damage and incidents
• Answer your questions and support requests
• Understand how the site and app are used so we can improve them
• Send promotions (memberships, specials, events) only by the channels you opt in to: email, text, or app notification. This includes, now and then after a visit (three times at most), asking for a Google review; turn it off in Account → Notifications
• Meet legal, tax, and accounting obligations and enforce our terms

Who We Share It With

We do not sell your personal information. We share it only with the service providers that help us run Golf Lab24, and only for the work they do for us:

• Stripe — payments, saved cards, refunds, and memberships
• Supabase — hosts our database and stored files
• Lovable — hosts the website and app, handles sign-in, and sends account emails
• Google Gmail — sends some of our emails
• Telnyx — sends and receives text messages and some emails
• RemoteLock — creates your door code (your name, code, and the time window it works)
• Google Firebase Cloud Messaging — delivers push notifications
• Apple and Google — app downloads, and Wallet passes you choose to add
• Amazon Web Services — encrypted backup storage
• Lovable AI Gateway and Google Gemini — the text of chat assistant conversations is sent to generate answers
• Google Calendar — if your coach connects their calendar, your name and lesson time are added to it
• Google Tag Manager and Google Analytics — site usage and conversion measurement
• OpenStreetMap — map images on our location page; your IP address is sent to their servers when the map loads

We may also share information if the law requires it, to protect the safety, rights, or property of Golf Lab24, our members, or others (for example after damage or an incident), or as part of a sale or merger of the business.

Security Cameras

Our facility is often unstaffed, so it is monitored by video cameras (including remote monitoring) for safety and security, to protect equipment, and to prevent unauthorized entry. Footage is viewed only by the owners and authorized staff. We keep it for a limited time and then it is recorded over, unless we need it for an incident, damage, or a legal claim, in which case we keep it until that is resolved.

Rewards and Referrals

If you use a friend's referral link or code, we record that they referred you so we can give each of you the rewards described in our Terms. Your friend sees how many people joined and played with their code, not who they are. Punch card progress is worked out from your paid visits.

Giveaways

If you join a giveaway, we count your entries from your paid bookings, shop orders, membership and referrals, and keep your confirmation that you're 18 or older and live in Texas. If you enter by mail, we keep the name, address, email and phone on your card. We use this only to run the giveaway and contact the winner. A winner gives us a tax form (W-9) so we can report the prize to the IRS as the law requires. See the official rules.

Screens in the Facility

TV screens inside the facility show today's bookings so players can find their bay: your first name and last initial (for example "Brad B."), your bay, and your start and end times. Your bay's screen also greets you by the same short name and shows the time left in your session, and while a giveaway is running, how many entries you have. No other personal details appear on the screens. To show only your bay and times, turn off "Show my name on the facility TVs" in Account → Notifications.

How Long We Keep It

• Account and profile data: while your account is open.
• After you delete your account: we delete or de-identify your profile data within 30 days.
• Payment, booking, and other transaction records: up to 7 years, for tax and accounting.
• Signed waivers, rule acknowledgments, check-ins, and door access records: up to 3 years, for safety and legal claims.
• Backups: we keep encrypted, access-restricted backup copies of our records (and an archive of older system logs) for up to 10 years, so information isn't lost to an outage or error and is available if needed for a legal, insurance, or tax matter. Backups are stored with a U.S. cloud storage provider, can only be opened by Golf Lab24, are never used for marketing, and expire automatically. If we ever restore a backup, we re-apply any account deletions made since it was taken.

Kept records are never used for marketing and are deleted when their retention period ends; copies inside backups expire on the backup schedule above.

Your Choices and Rights

You can ask us to:

• Access the personal information we hold about you
• Correct it (you can edit most of it yourself in your account)
• Delete it (see "Delete Your Account" below)
• Get a copy in a portable format
• Opt out of marketing emails (unsubscribe link or account settings), texts (reply STOP or account settings), promotional app notifications (Account → Notifications), and all push notifications (device settings)
• Opt out of targeted advertising. We do not sell personal data or use it for profiling that has legal or similarly significant effects.

Texas residents: The Texas Data Privacy and Security Act gives you the rights above. To use them, email support@golflab24htx.com or text 832-226-8816. We will respond within 45 days. If we decline your request, you can appeal by replying to our decision or emailing us with "Appeal" in the subject line; we will answer your appeal within 60 days.

We will not treat you differently for using your privacy rights.

Children and Teens

Our website and app are not directed to children under 13, and we do not knowingly let children under 13 create accounts. If you believe a child under 13 has given us personal information, contact us and we will delete it.

Some information about minors, such as their name and date of birth on minor waivers and media releases, is provided by a parent or guardian, who can review or ask us to delete it at any time. Teen Athlete accounts for players ages 13–17 are managed by a parent or guardian. We only use photos or videos of a minor in our marketing when a parent or guardian has signed a media release.

Cookies and Analytics

We use cookies and similar browser storage to keep you signed in and remember your settings. We also use Google Tag Manager and Google Analytics to understand how people use the site and which pages lead to bookings. To opt out, block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. Some features may not work without cookies.

Security

Information is sent over encrypted connections (HTTPS), stored with access controls, and verification documents are kept in private storage. No system is perfectly secure, but we limit who can see your information and work to protect it.

Other Websites

Our site and app may link to other websites and services. Their privacy practices are their own, so please read their policies.

Changes to This Policy

If we change this policy, we will post the new version here and update the date at the top. For material changes, we will also let you know by email or in the app.

Contact Us

Golf Lab24
22985 FM 1314, Building 4, Suite 6, Porter, TX 77365
Email: support@golflab24htx.com
Phone or text: 832-226-8816

See also our Terms of Service.