Golf Lab24

    SMS Opt-In & Consent Workflow

    This page explains how Golf Lab24 collects consent before sending text messages through our program, Golf Lab24 Alerts, in line with CTIA and carrier requirements for A2P 10DLC and toll-free messaging.

    1. Opt-In During Account Setup

    When a customer creates a Golf Lab24 account and completes their profile, the profile step shows an optional, unchecked-by-default checkbox next to their mobile number with this disclosure:

    "By checking this box you agree to receive text messages from Golf Lab24 about your bookings, door codes and reminders. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Privacy Policy."

    Consent is recorded only when the customer checks the box. It is saved on the customer's profile (sms_opt_in) along with their preferred communication channel.

    2. Separate Opt-In for Promotional Texts

    Promotional texts (offers, events, and news) are sent only to customers who agreed to texts and separately checked the optional, unchecked-by-default box "Send me promotional emails and texts about offers, events and news." Customers who only agreed to booking texts never receive promotional texts.

    3. Opt-In / Opt-Out in Account Settings

    Customers can turn text messages and marketing messages on or off at any time from their Account Settings (Settings → Notifications). Changes take effect immediately for all outgoing messages.

    Golf Lab24 customer Notification Preferences showing the SMS Notifications opt-in toggle in the off position with consent disclosure
    Customer-facing Notification Preferences screen on the Golf Lab24 site, showing the SMS opt-in toggle off (not pre-selected) with the consent disclosure.

    4. Types of Messages Sent

    Account and booking texts (with SMS consent):

    • Booking confirmations and receipts
    • Door access codes for scheduled sessions
    • Session reminders and schedule changes
    • Cancellation and reschedule notices
    • Replies to messages the customer sends us

    Promotional texts (only with separate marketing consent):

    • Offers, events, clinics, and facility news

    Message frequency varies. Message and data rates may apply.

    5. Opt-Out, Help & Privacy

    • Reply STOP to any message to unsubscribe immediately.
    • Reply HELP for help, or contact us below.
    • Consent is not a condition of purchase; customers can book and use the facility without opting in to texts.
    • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    6. Contact

    Golf Lab24, 22985 FM 1314, Building 4, Suite 6, Porter, TX 77365
    Email: support@golflab24htx.com
    Phone: 832-226-8816

    See also our Privacy Policy and Terms of Service.