Cancellation Policy
24-Hour Cancellation Window
Cancellations made more than 24 hours before the scheduled session receive a full refund. We encourage booking only when you're confident in your availability.
Same-Day Cancellations
Cancellations made 12–24 hours before the session receive a 50% refund. This allows us to potentially rebook the bay for other customers.
Late Cancellations
Cancellations made less than 12 hours before the session receive no refund. The bay has been held exclusively for you and could not be offered to other players.
Rescheduling
You may reschedule your booking at any time before the session starts, subject to availability. Rescheduling more than 24 hours before the original session is free. The original cancellation policy applies if you choose to cancel instead of reschedule.
No-Shows
If you do not arrive within 15 minutes of your scheduled start time, the booking may be marked as a no-show. No-shows are not eligible for refunds. Repeated no-shows may result in booking restrictions.
Membership Hours
For sessions paid with membership included hours, cancelled hours are restored to your balance when cancelled more than 24 hours in advance. Late cancellations of membership-hour bookings result in the hours being deducted from your balance.
Card on File — Late Cancellation & No-Show Charges
Late cancellation fees and no-show fees may be charged automatically to the payment method you have on file with Golf Lab24. You authorize these charges by confirming a reservation.